Booking, Cancellation, and Refund Policy
We understand that sometimes you need to change your appointment. To ensure we can provide the best service to all our clients, please be aware of our policies regarding cancellations, rescheduling, and refunds.
General Appointments
- Changes or Cancellations: Any changes or cancellations made more than 24 hours before your scheduled appointment time will not incur a fee.
- Late Changes or Cancellations: Any changes or cancellations made within 24 hours of your appointment will be charged the full booking fee. You will then need to rebook and pay for a new appointment.
- Refunds: Refunds are not available for appointments cancelled within 24 hours of the scheduled time.
Occupational Health Physician (OHP) Medical Reports
Due to the specialized nature of these appointments, a different cancellation policy applies. This is in line with industry standards to ensure the availability of our specialists.
- Changes or Cancellations: Any changes or cancellations made more than 72 hours before the scheduled appointment will not incur a fee.
- Late Changes: If you change or cancel your appointment between 36 and 72 hours of the scheduled time, you will be charged 50% of the booking fee.
- Very Late Changes or Cancellations: Any changes or cancellations made less than 36 hours before the appointment will be charged the full booking fee. No refunds will be provided.
Late Arrival Policy
We understand that unexpected delays can happen. If you are running late, please call us as soon as possible at 02476 959 695. While we will do our best to contact the doctor to see if they can accommodate you, please be aware that we cannot guarantee your full appointment time or that the appointment can still proceed.
If you arrive significantly late, your appointment may be considered a “no-show” and cancelled. In this case, you will be charged the full fee and will need to rebook.
Policy Exceptions
For bespoke bookings, contracted services, or bookings made under a specific Service Level Agreement (SLA), the terms outlined in your individual contract will override this general policy. We believe in building strong, trusting relationships with our clients and will use our discretion to handle unique situations on a case-by-case basis.
Contact Us
For all changes, cancellations, or inquiries, please contact us by phone at 02476 959 695 or by email at [email protected].